We work in milestones so you always know what you have paid for. This policy explains when a refund applies and how to ask for one.
Last updated: 9 August 2026
This policy applies to design and development engagements with Trisparc that are paid directly to us. Where a signed proposal or statement of work sets out different refund terms, that document governs.
Engagements begin with a deposit that reserves your slot in our schedule and covers discovery. Because it holds capacity we turn away for others, the deposit is non-refundable once discovery has started. If you cancel before we begin, it is refunded in full.
Work is billed against milestones agreed up front. If you cancel mid-milestone, we invoice for work completed and costs already committed up to the cancellation date, and refund the remainder of anything you have prepaid for that milestone.
Milestones already delivered and accepted are not refundable, since the deliverables have been handed over.
If we are unable to continue an engagement for reasons within our control, we refund all prepaid amounts for work not yet performed, and hand over everything produced to that point.
Email contact@trisparc.co with your project name, the invoice concerned and the reason for the request. We acknowledge every request within 3 business days and aim to confirm the outcome within 10 business days.
Approved refunds are issued to the original payment method within 7 to 14 business days of approval. Your bank or payment provider may take longer to post the credit. Any transaction or currency-conversion fees charged by the payment provider are not refundable by us.
If something about an invoice or a deliverable is not right, tell us before requesting a refund. Most issues are quicker to fix directly. Reach us at contact@trisparc.co.